Tools: Genially (Comic)
*Note: This sample is to demonstrate the ability and capacity to quickly grasp and use new tools.
Challenge: New hires on the Member Services team are having trouble remembering the five receipt requirements right after completing a lengthy 3 weeks new hire training course.
Solution: Create a stand-alone micro learning refresher on "Magic Five" with a link to the specific internal Knowledgebase page.
Result: This micro-learning is sent to new hires as a reminder post-training, especially when the Quality team sees challenges in this area when assessing interactions.